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Your questions answered

Shipping & Returns

Every piece we make is completely custom and has to be created just right for you. We will try our best to get every piece of jewelry to you in as short of a time frame as possible but typically it takes 3-4 weeks after we have received the fingerprint.

All Forever LT Fingerprint keepsakes are custom orders. Once you are notified that your fingerprint necklace is being created, we cannot reverse the process. That being said, once you receive your Forever LT Fingerprint necklace and find that you are not satisfied, we want to assure you that we stand by our Happiness Guarantee:

At Forever LT, we are dedicated to crafting fingerprint jewelry that brings joy into your life. If you ever find yourself less than thrilled with your purchase, we invite you to connect with us:; 512-269-1858. We are fully committed to ensuring your satisfaction, and we will go above and beyond to make things right. Your happiness is not just important; it's our guarantee.

All of our packages are shipped via UPS Ground unless you contact us and request a faster shipping method. This request does not expedite the 3 week production duration but it will cut down on shipping. The extra charges will be invoiced to you. We do not currently ship internationally

We do not currently ship internationally.

You will receive an email once we start creating your Forever LT Fingerprint pendant and another email once it has been shipped. You can also track shipping if you are like me and need to know where your package is at all times. IN addition, you can also reach out to us for an update:; Call/Text: 512-269-1858

Company questions

Most of our keepsake necklaces come standard with an adjustable cable chain at 16”-18” inches. We offer longer size chains as options on our website. You can either measure your favorite necklaces that you currently have and use that as a reference or you can take a look at our general size chart below. Note: Some of our necklaces such as the LT Love Tag comes with a thicker box chain in longer lengths such as 22”, 24” and 26”.

Necklaces are created custom as far as the fingerprint, footprint or ultrasound you prefer to use as well as chain length. However, the structure of the necklace (i.e. stones) is not able to be changed.

It is possible to engrave something on the back of your fingerprint keepsake. You can request it through the website at time of purchase. There will be an extra charge. Due to the size of the necklaces we are limited to the length of the engraving on the back. If you have a special request please contact us and we will do our best to create it for you. You can reach us at

Our fingerprint keepsakes have been created for you to keep your loved one close to your heart at all times. Feel free to wear your keepsake when showering, swimming or working out. If anything ends up happening to your necklace, we have a happiness guarantee and we will do our best to rectify it for you. Please reach out to us at along with your order number so we can help you.

At Forever LT, we have a happiness guarantee, and we will do our best to rectify any issue for you. Please reach out to us at along with your order number so we can help you.

Fingerprint questions

Yes, we can create your necklace from a picture of an ultrasound image or from a picture of your child’s footprint. After the purchase of your necklace, you will be asked to upload the image to the upload link we send to you. If you have any questions or would like to speak to a Forever LT representative before making a purchase, please email us at: or call us at 512-269-1858.

We would love to create your necklace, and as long as it has a partial print that is clear we are able to create your beautiful piece. If your print is completely smudged or completely unclear, we won’t be able to create a keepsake from it, but we are always available to take a look and give you our opinion prior to purchase so you can feel confident about creating your keepsake. Please reach out to us at: or call/text us at 512-269-1858 to discuss.

We can also help you with alternative options for obtaining your loved one’s fingerprint such as from the DPS if they had a Texas Driver’s License.

Your loved one’s fingerprint can be obtained from the funeral home who helped you. You can contact them to see if you can obtain a digital version of the fingerprint to create your necklace. If your funeral home has a partnership with Forever LT, they may have provided you with a Loved One ID. This 11 character number will allow us to find your loved one’s fingerprint and create a beautiful keepsake for you. 

Please visit our website and choose the necklace style that would honor your loved one the best. Once you choose the style of necklace you want, enter the Loved one ID that was provided to you from the funeral home. After purchase, you will receive an email and text message (if phone number is provided) with a link to upload the fingerprint of your loved one if the Loved One ID was not provided. Once the fingerprint is uploaded, we will be in communication with you as your keepsake is created and shipped to you. You should have your keepsake of your loved one hanging close to your heart in 3-4 weeks after purchase.

We offer all of our designs in either Sterling Silver (with Rhodium or 14K gold plating) or 14K Solid Gold.

Contact & Support

Please do not hesitate to reach out to us at 512-269-1858